Returns & Exchanges

At Wheelers Luxury Gifts, we want you to be completely satisfied with your luxury purchase. If your item isn't quite right, we offer a straightforward 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your items in their original designer presentation boxes and outer shipping carton to ensure they remain protected during transit.

• 3.
  Ship the Item

  Affix the provided return label to the package and drop it off at your nearest authorized courier location, ensuring you obtain a proof of postage receipt.

• 4.
  Inspection and Refund

  Once our specialists have inspected the returned goods for quality assurance, your refund or exchange will be processed within 5 to 7 business days.